Many online casinos promise you the moon, but invariably fall short. Realizing this, our team of industry experts started with one vision in mind – to provide a trustworthy and unrivaled online casino for every player, no matter their casino experience level.
Captain Jack Casino promises fast deposit authorization and 24-7-365 customer service by our well-trained, knowledgeable and friendly staff. So whatever the hour or moment, you can count on Captain Jack casino for the best games available anytime!
Commitment to Captain Jack Casino Players
We carry our sense of customer commitment every day to strive to provide the best online casino gaming experience in the industry and give you, our valued players, an unrivaled level of customer service, account security and the most amazing and entertaining experience you can have at any online casino. We welcome feedback and are constantly looking for ways to improve our operations. Nearly half of our expenditures are to seek out innovations towards Player Experience Development, so keep checking back for exciting improvements in the months to come.
Please email or call our customer service at 1-888-288-2939 with your valuable suggestions and feedback so we may enhance your experience better.
Fairness is Frontmost
At Captain Jack Casino, we never stack the deck. In order to ensure game results are random, we use a Random Number Generator (RNG) as our “dealer”. Our RNG results and monthly payout percentages are reviewed regularly by a group of internationally respected auditors. We know that trust is earned, give us a shot and we’ll demonstrate how committed we are to you and each of our players.
The last thing you should have to worry about is the safety of your casino deposits. We process thousands of secure transactions every day and offer several different deposit methods including the most trusted names in the industry such as Visa, Click2Pay, NetTeller and many more. All credit card details are stored on servers protected by the latest firewall security to prevent unauthorized access. Our network security team works tirelessly to keep Captain Jack the safest, most authentic online casino.
We provide our players with the most enjoyable, fair and secure gaming on the Internet.
We know a satisfactory online gaming experience is not just incredible entertainment it must also involve trust.
We are committed to live up to our players’ experience through:
Honest, transparent and highly secure transactions.
Developing & maintaining close and long-term relationships with our players.
24-7-365 customer service that is always available for your questions/concerns. Anytime. Anywhere.
Introducing RECORDABLE TRUST
To ensure your relationship with us is always an open dialogue, we are proud to introduce RECORDABLE TRUST! RECORDABLE TRUST is a built in financial and game history feature that will enable any player to review every wager s/he has ever placed, locate the exact time and date, the amount wagered, winnings and detailed game results. In addition, this feature will display all deposits and withdrawals made in Captain Jack Casino.
Unrivaled Customer Service & Account Security
Our customer service staff are highly trained and educated professionals, courteous and eager to help both novice and experienced gamers. We handle thousands of secure transactions every day and offer several different deposit methods including the most trusted names in the industry such as Visa, American Express, Click2Pay, NetTeller and many more.
All credit card details are stored on servers protected by the latest firewall security to prevent unauthorized access. Our network security team works tirelessly to keep Captain Jack the safest and most reliable online casino.
Fair Gaming & Certifications:
In our quest to run a honest, transparent and truly secure gaming site that maintains close and long-term relationships with our players we are certified by -
Technical Systems Testing (TST) – TST is an internationally recognized testing facility offering a full range of testing and consulting services to the iGaming and Landbased markets.
Established in 1993, TST is the most experienced gaming test lab in the world with an internationally recognized accredited testing facility, with a client roster that includes International Game Technology (IGT), Aristocrat, Mikohn and the Michigan, Massachusetts, DC and Ontario Lotteries. All games & applications on Captain Jack Casino bear the TST seal of certification that accords end users with the assurance that all games being played are both random in outcome and fair in operation.